APOKTO MASTER SERVICES AGREEMENT – TERMS AND CONDITIONS OF USE

Last Updated: April 28, 2023  

This Standard SaaS Agreement (Agreement) is a legally binding agreement governing access to and use of Apokto’s Services. This Agreement is entered into between Apokto Inc., a Wilmington, Delaware based corporation with a principal place of business located at 999 3rd Ave Ste 700 Seattle, WA 98104 (Apokto) and entity or person placing an order (Order) through completion of an Order Form or accessing or using the Services (Client).  

By clicking “I agree” (or a similar checkbox or button), placing an Order, or accessing or using the Services, you indicate your assent to be bound by this Agreement. If you do not agree to this Agreement, do not use or access the Services. If you are placing an Order or accessing or using the Services on behalf of a company, organization, or other entity, then that entity is the Client. In that case, you are binding that entity to this Agreement and you represent and warrant that you are authorized to do so.  

The “Effective Date” of this Agreement is the earlier of (a) the date on which Client first accesses or uses the Services and (b) the date on which Client’s first Order is agreed to by Apokto.  

Apokto may modify this Agreement from time to time in accordance with Section 7.2 (Modifications) below.  

1.0 SERVICES

1.1  Provision of Services. Apokto will, subject to the terms of this Agreement and any applicable Supplemental Terms, make the Services specified in the initial Order Form and any subsequently executed Order Form available to Client. Client is authorized to use any method and Documentation provided by Apokto as is reasonably necessary to use the Services. Except for the limited rights expressly granted herein, no other right, title or interest in the intellectual property rights or technology of Apokto is granted and all such rights are hereby expressly reserved. Client expressly acknowledges and agrees that the Services provided hereunder are solely for the benefit of Client. Any proposed use of the Services by Client for the benefit of any other person other than an End Customer, but including any Client affiliate, will require Client (or applicable affiliate) to enter into a separate agreement with Apokto and to pay additional fees to Apokto.

1.2 Supplemental Terms. Client’s access to and use of the Services may be subject to Supplemental Terms.

1.3  Term. The Services shall commence on the Effective Date and continue for the period of time specified in the Order Form (Initial Term). The Initial Term shall be automatically renewed for successive renewal terms (each a Renewal Term), each of a length set forth on the Order Form (the Initial Term or any Renewal Term, as applicable, is referred to as the Term). Either party may terminate the Agreement effective at the end of the Initial Term or the then current Renewal Term by providing notice to the other party at least ninety (90) days before the end of the Initial Term or the then current Renewal Term.

1.4  Usage Limits. Services may be subject to usage limits, including, Authorized User restrictions. Usage limits may be specified in the Order Form or applicable Supplemental Terms. If Client exceeds a usage limit, Apokto may invoice Client and Client agrees to execute an Order Form for additional quantities of the Services promptly upon request, and/or pay any invoice for excess usage.

1.5 Access by Authorized Users.

(a) Client may grant any Authorized Users access to and use of the Services subject to any limitations, conditions and restrictions herein.

(b) Authorized User passwords shall be kept confidential and may not be shared with any other individual.

(c)  Client agrees that it shall remain fully responsible and liable for any access to or use of the Services by any Authorized User and any failure by an Authorized User to comply with the terms of this Agreement.

1.6  Restrictions on Use. Client’s use of the Services is subject to the following restrictions and limitations. Client shall: (a) not (except as otherwise expressly provided herein) provide, disclose, sublicense or otherwise permit any person to access, use, read, disseminate, transmit, download or reproduce any Documentation or Software; (b) not adapt, translate, change, customize, enhance, augment, partially delete or alter, or otherwise modify, any Software in any manner or to any extent whatsoever, whether in whole or in part; (c) not, to the maximum extent permitted by applicable law for the purpose of permitting interoperability with Client Systems, disassemble, decompile, reverse engineer, or otherwise in any manner deconstruct all or any part off the Software; (d) not be permitted to use the Services to act as a “service bureau” or in a time-sharing, application service provider or other similar model, to provide the benefit of the use of the Services to any person except as expressly permitted hereby; (e) not use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party rights; (f) not use the Services to store or transmit Malicious Code; (g) not disclose the results of any Software benchmark test without Apokto’s prior written consent; (h) not have any right to access or obtain a copy of the object code or source code to the Software; (i) not interfere with or disrupt the integrity or performance of any Services or third party data contained therein; (j) not attempt to gain unauthorized access to any Software, the Services or its related systems or networks; (k) not permit direct or indirect access to or use of any of the Services in a way that circumvents a contractual usage limit; (l) not frame or mirror any part of any of the Services; (m) not access any Services in order to build a competitive product or service; (n) use the Services only in accordance with applicable Documentation and applicable laws and government regulations; (o) notify Apokto promptly of any unauthorized access or use of the Services.

1.7  Client Obligations. Client shall be responsible to: (a) reasonably assist, cooperate and facilitate the provision of any of the Services, including the prompt provision of information and assistance that Apokto may reasonably request that is required by Apokto in order to perform its obligations under this Agreement; (b) provide Apokto with access during Client’s regular business hours to any Client facilities or premises and Client Systems to the extent reasonably required by Apokto and agreed to by Client in order to allow Apokto to perform its obligations under this Agreement. If Client fails to perform any obligation or provide any assistance, access, information or data specified in this Agreement, Apokto shall be excused from its performance hereunder to the extent Apokto is unable to perform as a result of such Client failure.

2.0 ACCESS AND SERVICE DELIVERY

2.1 Support Services. During the Term, Apokto shall provide Client with the level of technical and account support specified in the Order Form which shall be incorporated into this Agreement as Supplemental Terms.

2.2 Third Party Products. Client acknowledges that, depending on the Services configuration and deployment option selected by Client, the use of the Services may require the use of certain third-party products or services that are set out and described in the Order Form or any Supplemental Terms (Third Party Products). Client agrees that Apokto has no responsibility or obligation to supply, or any liability whatsoever concerning, the Third-Party Products and that Client shall be solely responsible for sourcing, acquiring and licensing such Third-Party Products directly from the applicable Third Party Products vendors (unless the parties hereto otherwise agree in writing).

2.3 Documentation Delivery. Any available and provided Documentation will be delivered to Client in electronic format.

2.4 Hosted Environment. The Client Data is hosted on servers located at the Hosting Provider’s facilities. Apokto may appoint a new Hosting Provider, relocate the Client Data to any location, or otherwise modify the hosting environment, at its discretion at any time. Client agrees to comply with any policies and terms of the Hosting Provider that are applicable to Client and of which Apokto provides Client with notice, as may be amended from time to time, or such other policy as Apokto may designate from time to time. Client acknowledges that the Hosting Provider may, without prior notice, monitor Client’s conduct and communications when using the Services in order to verify compliance with applicable laws and the Hosting Provider’s policies. Client acknowledges that Hosting Provider may cooperate with legal authorities in investigating claims of illegal activity involving the Services, Apokto or Client.

2.5 Client Data Obligations. Client is solely responsible for implementing safeguards to protect the security of the Client Systems when accessing and using the Services, including to take precautions against Malicious Code.

2.6  Protection of Client Data. Apokto will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Client Data. Those safeguards will include measures for preventing unauthorized access, use, modification or disclosure of Client Data by Apokto and the Hosting Provider.

2.7 Personal Information. Apokto acknowledges that in connection with its provision of the Services, it may have access to personal information. To the extent Apokto collects personal information through its provision of the Services, Apokto agrees:

(a) not to use such personal information for any purpose other than as necessary to provide the Services;

(b) not to disclose such personal information to any person except authorized Client employees who require access in order to provide the Services, or where required by law;

(c)  so long as Apokto remains in possession, custody or control of such personal information, to protect such information in accordance with Section 2.6;

(d) to immediately inform Client of any actual or suspected loss, theft or accidental or unauthorized access, disclosure, copying, use, or modification of personal information;

(e) to refer all privacy related inquiries, requests or complaints relating to the personal information processed by Apokto in connection with the Services to Client;

(f) to otherwise comply at all times with applicable privacy laws.

2.8 Anti-Virus Protection. Apokto agrees to use industry standard anti-virus protection software and use reasonable efforts to prevent infection of the Services with Malicious Code. Client agrees to use industry standard anti-virus protection software, and reasonable efforts, to prevent infection (via its connection to the Services) of the Software or Client Data with Malicious Code. The parties agree to notify each other as soon as reasonably possible if they become aware of Malicious Code in the Software or Client Data that could reasonably present a threat to either party and Apokto shall take commercially reasonable steps to eliminate the Malicious Code. Client shall use reasonable efforts to assist Apokto in Apokto’s efforts to eliminate Malicious Code. Client shall be responsible to eliminate Malicious Code in Client Data.

2.9  Confidential Information Use / Protection. Each party agrees: (a) not to use any Confidential Information of the other party for any purpose except in the performance of its obligations under the Agreement or as otherwise expressly permitted hereunder; (b) to disclose such Confidential Information of the other party only to its officers, directors, employees and permitted third party subcontractors who have a need to know such Confidential Information for purposes of the Agreement and who are under a duty of confidentiality no less restrictive than that set forth herein except that Apokto will, in the performance of the Services, disclose Client Data to the Hosting Provider and the Hosting Provider is not under a duty of confidentiality as restrictive than that set forth herein; (c) to protect such Confidential Information (other than Client Data) from unauthorized use, access, theft or disclosure in the same manner that it protects its own similar Confidential Information, but in no event with less care than reasonable care and in the case of Client Data, Apokto shall protect Client Data as otherwise expressly set out herein.

2.10 Permitted Disclosure. The foregoing restrictions on disclosure shall not apply with respect to any information which: (a) was or becomes generally known or publicly available through no act or failure to act on the part of the Receiving party; (b) is known by the Receiving party without restrictions on disclosure at the time of receiving such information as evidenced by its records; (c) is rightfully furnished to the Receiving party without restrictions on disclosure by a third party without a breach of such third party’s obligations of confidentiality; (d) is otherwise necessary to establish rights or enforce obligations under this Agreement but only to the extent that any such disclosure is necessary; or (e) is required by law to be disclosed by the Receiving party, provided that the Receiving party: (i) gives the Disclosing party prompt written notice of such requirement prior to such disclosure, (ii) provides assistance in obtaining an order protecting Confidential Information from disclosure, and (iii) discloses information only to the extent required by law and takes reasonable steps to remove from the Confidential Information that is required to be disclosed any information that a reasonable person would conclude is commercially sensitive to the other party.

2.11 Ownership. Except as otherwise expressly set forth in the Agreement, all Confidential Information shall remain the exclusive property of the Disclosing party and its affiliates, subcontractors, agents, employees or independent contractors that disclosed it.

2.12 Feedback. Submission of Contributions to Apokto is voluntary. Client Contributions are subject to the following terms: (a) Client warrants that Contributions do not violate any confidentiality obligations that Client may have to third parties and that they do not contain proprietary rights of third parties; (b) Client contributions become the property of Apokto, and by submitting them Client hereby assigns to Apokto all Client rights in and to them and waives all moral rights that Client and its representatives have; (c) Apokto is free to disclose and use (or refuse to disclose or use) any Contributions at its sole discretion; and (d) Client is not entitled to any compensation or reimbursement of any kind under any circumstances.

3.0 FEES AND PAYMENT

3.1 Service Fees. In consideration for the provision of the Services during the Term, Client shall pay to Apokto the Fees. Client will also pay, without markup, for any direct attributable costs incurred by Apokto in connection with accessing third-party data sources necessary for the provision of the Services. Apokto shall notify Client of such costs if and when they become applicable and shall provide supporting documentation of such costs upon request. Unless otherwise described in the Order Form, all Fees will be invoiced by Apokto on a monthly basis.

3.2 Payment Due. Unless otherwise agreed to by Apokto in writing, all invoiced amounts are due on the date of the invoice.  

3.3  Taxes. The Fees are exclusive of all taxes imposed by applicable law in connection with the Fees, including, sales tax, goods and services tax, use, withholding or excise tax and all other like or similar taxes applicable to the provision of Services, and Client shall pay or reimburse Apokto for all such applicable taxes (exclusive of taxes based on Apokto’s income).

3.4  Additional Payment Terms. If Client has failed to pay any Fees or amounts within thirty (30) days of their due date such unpaid amount shall bear interest from the due date to the date of payment at the rate of two percent (2%) per month (being 24% per annum), such interest to accrue from day to day and to be compounded on a monthly basis. If Client has failed to pay any Fees or amounts within sixty (60) calendar days of their due date, such failure shall be deemed to be a material breach of the Agreement by Client and in addition to any other remedies available to Apokto, Apokto shall be entitled, on five (5) days’ written notice to Client, to suspend, without liability, the provision of any Services provided hereunder or in connection herewith until such time as Client has paid all undisputed outstanding amounts in full. Payment shall be made without any right of set-off or deduction. Except as expressly provided for herein, all payments made pursuant to this Agreement are non-refundable. No additional term or condition included in any Client purchase order or other document issued by Client that has not been previously agreed to in writing by Apokto shall bind Apokto.

3.5 Fee Increases. Fees may be increased by Apokto, after the Initial Term, once annually, effective as of the anniversary of the Effective Date (commencing on the first anniversary of the Effective Date). Notice of Fee increases will be provided by Apokto to Client at least 60 days prior to the effective date of such Fee increases.

3.6  Compliance. Apokto shall have the right (at Apokto’s own expense) to conduct periodic inspections and audits of Client’s use of the Services for the purpose of verifying Client’s compliance with the terms of this Agreement. If an underpayment is identified, Client shall within thirty (30) days’ pay to Apokto the full amount of any underpayment.

4.0 PROPRIETARY RIGHTS

4.1 Ownership of Software.

(a)  The Software and content and other products and services provided through the Services are protected by intellectual property and copyright laws and treaties worldwide. Client acknowledges and agrees that all right, title and interest whatsoever, in and to the Software and the Documentation and other intellectual property and materials made available hereunder, including all intellectual property and other proprietary rights therein is, and shall be, owned solely and exclusively by Apokto and/or its third-party licensors.

(b)  Nothing in this Agreement shall, or shall be deemed or construed to, assign, transfer or convey to or vest in Client any title, rights or interest in or to any intellectual property, including in or to the Software or Documentation, other than the rights specifically and expressly granted herein. Apokto reserves all rights not expressly granted to Client hereunder.

(c)  Client shall promptly provide Apokto with written notice of any use of, access to, disclosure of, reproduction, or transmission of any of the Software, Documentation or the Services that is in violation of the terms of this Agreement by any person of which it becomes aware.

4.2 Data.

(a)  Subject to the license rights granted herein, Apokto acknowledges and agrees that all right, title and interest whatsoever, in and to the Client Data including all intellectual property and other proprietary rights therein is, and shall be, owned solely and exclusively by Client and the End Customers as the case may be.

(b)  Client and the End Customers shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Client Data. Client is solely responsible for the selection and implementation of procedures and processes and controls regarding the access, security, encryption, use and transmission of Client Data (other than Client End Customer Data) to Apokto and to ensure the back-up and recovery of any Client Data stored by Apokto as part of the Services. Client is solely responsible to obtain all consents that are necessary or required under applicable laws to provide Client Data to Apokto for processing in accordance with this Agreement and Apokto’ privacy policy.

(c)  Subject to Client and the End Customers’ ownership of the Client Data, Client acknowledges and agrees that all right, title and interest whatsoever, in and to the Apokto Data including all intellectual property and other proprietary rights therein is, and shall be, owned solely and exclusively by Apokto. Client hereby grants Apokto a perpetual, irrevocable, royalty-free, fully paid-up, transferrable, worldwide right and license (with right of sublicense) to collect, analyze, use, disclose, copy, reproduce, create derivative works from and commercially exploit any Client Data incorporated in the Apokto Data for any purpose, including to operate, perform, improve and enhance the Services and to develop new services. For the avoidance of doubt, Apokto may not use or disclose any Client Data in any manner that discloses the identity, or the Confidential Information, of Client or any End Customer.

4.3 Branding. Subject to Section 7.17 below, neither party shall use the other party’s trademarks, service marks, logos or brand names in connection with this Agreement or the Services without the other party’s prior written consent.

5.0 RISK MANAGEMENT

5.1  Indemnity. Client agrees to indemnify, hold harmless, and, upon Apokto’s request, defend Apokto and the other Apokto Parties from and against all third party claims, actions and demands, and all resulting liabilities, damages and losses of any type, expenses (including reasonable legal fees), settlements, or judgments suffered or incurred by such parties and that result from or arise out: (a) Apokto’s authorized access to and use of any Client Data (including Client’s failure to comply with all applicable laws, including any applicable data protection laws), Client Systems and any other Client materials in the performance of Apokto’ obligations or otherwise contemplated hereunder; (b) Client’s use of the Software and Services (but exclusive of any claim or action to the extent attributable to Apokto’s breach of this Agreement); and (c) a breach of the Agreement by Client. The foregoing indemnity shall survive any termination or expiration of the Agreement.

5.2  No Other Warranties. EXCEPT AS EXPRESSLY SET OUT IN THIS AGREEMENT, THERE ARE NO OTHER REPRESENTATIONS, WARRANTIES, COVENANTS OR CONDITIONS CONCERNING THE SOFTWARE, THE SERVICES (INCLUDING FUNCTIONALITY, PERFORMANCE, OPERATION OR USE BY CLIENT OR NON-INFRINGEMENT) AND ANY OTHER SERVICES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. APOKTO DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE OR THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE (OR THAT ALL ERRORS CAN OR WILL BE CORRECTED) OR WILL MEET CLIENT’S REQUIREMENTS. ALL REPRESENTATIONS AND WARRANTIES ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE ARE EXPRESSLY DENIED AND DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW. ANY THIRD-PARTY PRODUCTS AND SERVICES SUPPLIED OR UTILIZED ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATIONS, WARRANTIES, COVENANTS OR CONDITIONS OF ANY KIND OR NATURE WHATSOEVER. CLIENT CONFIRMS THAT IT HAS NOT RELIED ON ANY REPRESENTATION, WARRANTY, CONDITION, COVENANT OR PROMISE MADE BY APOKTO WHICH HAS NOT BEEN EXPRESSLY STATED IN THIS AGREEMENT.

5.3  No Indirect Damages. APOKTO SHALL NOT BE LIABLE TO CLIENT OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITH RESPECT TO LOSS OF OR DAMAGE TO DATA, LOST PROFITS OR SAVINGS OR BUSINESS INTERRUPTION, TRADING LOSSES OR TRANSACTION LOSSES OR ANY OTHER CONSEQUENTIAL ECONOMIC LOSS) OF ANY KIND OR NATURE WHATSOEVER SUFFERED BY CLIENT OR ANY THIRD PARTY HOWSOEVER CAUSED (WHETHER RESULTING FROM IMPAIRED OR LOST DATA, DATA BREACHES, SOFTWARE OR COMPUTER FAILURE, SUPPORT FAILURE, OR ANY OTHER CAUSE) AND REGARDLESS OF THE FORM OR CAUSE OF ACTION, EVEN IF SUCH DAMAGES ARE FORESEEABLE OR APOKTO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APOKTO IS NOT LIABLE TO CLIENT FOR ANY LOSS OR DAMAGES SUFFERED BY CLIENT IN CONNECTION WITH ANY ACT OR OMISSION OR FAILURE BY THE HOSTING PROVIDER.

5.4 Limitation of Liability. APOKTO’S TOTAL AGGREGATE LIABILITY AND OBLIGATION TO CLIENT FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN ANY CONNECTION WITH THE SOFTWARE, SERVICES AND THIS AGREEMENT, WITH RESPECT TO ANY EXPENSE, DAMAGE, LOSS, INJURY, OR LIABILITY OF ANY KIND, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY (INCLUDING FOR BREACH OF CONTRACT, TORT, NEGLIGENCE, BY STATUTE OR OTHERWISE) SHALL BE LIMITED TO THE ACTUAL DIRECT DAMAGES SUFFERED AND SHALL NOT EXCEED THE FEES ACTUALLY PAID BY CLIENT HEREUNDER FOR THE SERVICES DURING THE SIX MONTHS PRECEDING THE MOST RECENT CLAIM.

5.5  Acknowledgement and Time Limitation. EACH PARTY AGREES THAT THE LIMITATIONS AND EXCLUSIONS CONTAINED IN THIS SECTION 5.0 ARE REASONABLE BASED UPON THE COMMERCIAL CIRCUMSTANCES, AND WOULD NOT HAVE ENTERED INTO THE AGREEMENT BUT FOR THE LIMITATIONS CONTAINED HEREIN. NEITHER PARTY WILL NOT BRING A LEGAL ACTION, REGARDLESS OF FORM, FOR ANY CLAIM ARISING UNDER THIS AGREEMENT MORE THAN TWO (2) YEARS AFTER THE CAUSE OF ACTION AROSE, AND UPON THE EXPIRATION OF SUCH TIME LIMIT, ANY SUCH CLAIM AND ALL RESPECTIVE RIGHTS RELATED TO THE CLAIM SHALL LAPSE.

6.0 TERMINATION

6.1 Termination. The rights granted, and Services to be provided, under the Agreement are expressly conditioned on Client’s continued compliance with the terms and conditions of the Agreement. A party may terminate the Agreement:

(a) if the other party has breached any material provision of the Agreement, including any failure to pay any Fees when due, and such breach continues unremedied for a period of thirty (30) days after written notice thereof;

(b) if the other party becomes the subject of bankruptcy, insolvency, reorganization, receivership or other similar proceedings; and

(c) for any reason at any time for convenience on no less than ninety (90) days prior written notice to the other party.

6.2  Effects of Termination. Upon any termination of the Agreement or Services: (i) Client shall be responsible to pay Apokto for all outstanding Fees due and not yet paid; (ii) Apokto shall cease making available, and Client shall cease all use of, the Services and Documentation and return the Documentation, and all copies thereof, in its possession or under its control to Apokto or at the direction of Apokto destroy such Documentation (and if requested provide an officer’s certificate attesting to the destruction of all such Documentation as is satisfactory to Apokto, acting reasonably); and (iii) each party shall return to the other party, or at the direction of the other party destroy, within thirty (30) calendar days of the termination date all Confidential Information of the other party. Notwithstanding the foregoing, the parties hereto agree that, to the extent that electronic records containing Confidential Information are retained as data or records for the purposes of backup, recovery, contingency planning or business continuity planning or are otherwise not accessible in the ordinary course of business, such data or records, to the extent not otherwise permanently deleted or overwritten in the ordinary course of business, shall not be accessed except as required for backup, recovery, contingency planning or business continuity purposes and, if restored or otherwise become accessible, will be permanently deleted forthwith. Any such Confidential Information held by a party will remain subject to the terms hereof.

7.0 GENERAL

7.1 Entire Agreement. The Agreement constitutes the entire agreement between the parties hereto pertaining to all the matters herein and supersedes all prior agreements, proposals, understandings, letters of intent, negotiations and discussions between the parties hereto, whether oral or written.

7.2 Modifications. From time to time, Apokto may modify this Agreement. Apokto will use commercially reasonable efforts to notify Client of the modifications and the effective date of such modifications through communications via Client’s account, email, or other means.

7.3 Notice. All notices or approvals required or permitted under the Agreement will be in writing and delivered by email transmission, overnight delivery service, or certified mail, and in each instance will be deemed given upon receipt. All notices or approvals will be sent: (i) to Apokto at the address specified on the Order Form and (ii) to Client at the physical or electronic email address provided on the first page of this Agreement. For notices sent by email the date of receipt will be deemed the date on which such notice is transmitted.

7.4 Language. It is the express wish of the parties hereto that the Agreement be drawn up in English. La volonté expresse des parties aux présentes est que ce Agreement soit rédigé en anglais. The parties hereto hereby waive any right to use and rely upon any other language.

7.5 Governing Law.  This Agreement, and any disputes arising out of or related hereto, will be governedby the laws of the State of Delaware, without regard to its conflicts of laws rules or theUnited Nations Convention on the International Sale of Goods. Any claim or cause of action arising out of or relating to this Agreement shall only be brought in the state or federal courts located in New Castle County, Delaware, and the Parties agree to the exclusive personal jurisdiction of such courts.Each Party hereby waives any rightto jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.

7.6 Assignment and Delegation. The Agreement shall be binding upon and shall enure to the benefit of and be enforceable by each of the parties hereto, their respective successors and permitted assigns. Client may not assign all or any part of the Agreement without the prior consent of Apokto, which consent will not be unreasonably withheld. Apokto may assign the Agreement without the consent of Client at any time. Apokto may subcontract the performance of its obligations hereunder to any person without the prior written consent of Client provided that Apokto shall remain responsible for all such subcontractors to the extent provided herein.

7.7  Independent Contractor. It is expressly understood and agreed that each party shall be acting as an independent contractor in performing its obligations hereunder and shall not be considered or deemed to be an agent, employee, joint venturer or partner of the other party. Neither party by virtue of the Agreement shall have any right, power or authority, express or implied, to act on behalf of or enter into any undertaking binding the other party. Each party hereby covenants to pay, at its expense, and agrees to indemnify the other against, all income taxes, unemployment insurance premiums, pension plan premiums, workers’ compensation contributions, and all other taxes, charges and contributions which competent government authorities levy or require to be paid on behalf of its personnel.

7.8 Equitable Relief. Nothing in this Agreement shall, or shall be construed to, delay, limit or preclude a party from seeking, on notice or ex parte, equitable relief from a court of competent jurisdiction at any time.

7.9 Exclusivity. The relationship hereunder is non-exclusive. Nothing in the Agreement shall prevent Apokto from providing any services to any other person or Client from procuring services from another person.  

7.10  Compliance with Laws. Each party agrees to fully comply with all laws applicable to their respective obligations pursuant to the Agreement. Client acknowledges that Apokto is providing the Services for Client’s use in the support or conduct of its business and that Client, and not Apokto, is solely responsible to ensure that Client’s use of the Services is in compliance with all applicable laws.

7.11 Waiver. No delay or omission by a party to exercise any right or power it has under the Agreement or to object to the failure of any covenant of the other party to be performed in a timely and complete manner, shall impair any such right or power or be construed as a waiver of any succeeding breach or any other covenant. All waivers must be in writing and signed by the party waiving its rights.

7.12 Severability. If any provision of the Agreement is held by a court of competent jurisdiction to be invalid or unenforceable in any respect, then the remaining provisions of the Agreement, or the application of such provisions to persons or circumstances other than those as to which it is invalid or unenforceable shall not be affected thereby, and each such provision of the Agreement shall be valid and enforceable to the extent granted by law.

7.13 Force Majeure. Neither party shall be liable for delays in or for failures to perform hereunder due to causes beyond its reasonable control, including acts of God, acts or omissions of the other party or a third party, third party product or service failures, Internet or telecommunications outages, acts of civil or military authorities, fire, strikes, power, surges or outages, epidemics, flood, earthquakes, riot, or war (Force Majeure Event). Each party shall use commercially reasonable efforts to provide the other party with notice of any such events.

7.14 Counterparts. The Agreement may be executed in one or more counterparts, including by facsimile transmission, each of which when executed shall be deemed to be an original and all of which, taken together, shall constitute one and the same agreement.

7.15 Currency. All amounts referred to in the Agreement are expressed in United States Dollars, unless expressed otherwise in the Order Form.

7.16  Further Assurances. Each of the parties hereto shall promptly do, make, execute or deliver, or cause to be done, made, executed or delivered, all such further acts, documents and things as the other party hereto may reasonably require from time to time during the term of the Agreement or thereafter for the purpose of giving full effect to the terms of the Agreement.

7.17 Public Announcements. All media releases, public announcements and public disclosures by either party relating to this Agreement (but not including any disclosure required by legal, accounting or regulatory requirements beyond the reasonable control of such party) shall be coordinated with and be approved in writing by the other party prior to the release thereof. Notwithstanding the foregoing and other terms herein, Apokto shall be permitted to disclose, without consent of Client, in its marketing, promotional or other similar materials and on its website and orally, the fact that Client is a customer of Apokto and the general nature of the relationship between the parties hereto.

7.18 No Third-Party Beneficiaries. The Agreement is solely for the benefit of the parties hereto, and nothing in the Agreement will be deemed to create any third-party beneficiary rights in any person or entity not a party to the Agreement

7.19  Paramountcy. In the event of any inconsistencies or conflicts between the terms of this Agreement and the terms of any Order Form or Supplemental Terms, the terms of this Agreement will prevail to the extent of the conflict or inconsistency, unless otherwise specifically and expressly stated in the Order Form or the Supplemental Terms.

7.20 Interpretation. In the Agreement: (a) words denoting the singular include the plural and vice versa and words denoting any gender include all genders; (b) all usage of the words “including” or “include” or the phrase “e.g.” in this Agreement shall mean “including, without limitation”; (c) any reference to a statute shall mean the statute in force as at the date hereof, together with all regulations promulgated thereunder, as the same may be amended, re enacted, consolidated and/or replaced from time to time, and any successor statute thereto, unless otherwise expressly provided; (d) the division of each Agreement into separate Articles, Sections, Subsections and Schedule(s) and the insertion of headings is for convenience of reference only and shall not affect the construction or interpretation of this Agreement; (e) words or abbreviations which have well-known or trade meanings are used herein in accordance with their recognized meanings; (f) if any payment is required to be made or other action is required to be taken pursuant to this Agreement on a day which is not a Business Day, then such payment or action, as the case may be, shall be made or taken on the next Business Day; and (g) the terms and conditions hereof are the result of negotiations between the parties hereto and the parties hereto agree that the Agreement shall not be construed in favour of or against any party by reason of the extent to which any party or its professional advisors participated in the preparation of the Agreement.

7.21 Survival. The provisions of Articles 4.0 and 5.0 and Sections 2.9, 2.10, 2.11, 2.12 and 6.2, and all terms related to payment (until payments have been made in full) and any other terms herein which expressly state that such terms will survive or are necessary to survive to give effect to the surviving terms, shall survive the termination or expiration of all or any part of the Agreement for any reason.

7.22 Definitions.

  • API means an application programming interface.
  • Authorized User means an individual who is authorized hereunder to use the Services and is limited to Client’s employees and independent contractors engaged by Client to supplement its workforce, unless and to the extent otherwise provided in applicable Supplemental Terms.
  • Business Day means any day except Saturday, Sunday or any statutory or other holiday observed by Apokto.
  • Client End Customer Data means any End Customer data, including financial and accounting data, that Apokto is provided access to in order to provide the Services.
  • Client Data means all data supplied or provided by, imported or uploaded to the Services, or generated by, or otherwise made available to Apokto by Client in connection with Apokto’s performance of the Agreement. The Client Data includes the Client End Customer Data.
  • Client Systems means all hardware, software, systems, other equipment, technology, intellectual property and similar items provided by or accessed by or used by Apokto or otherwise made available to Apokto by Client in connection with Apokto’s performance of the Agreement.
  • Confidential Information means any information, data and materials (regardless of form) disclosed, made available or otherwise provided by or on behalf of one party (Disclosing party) to the other party (Receiving party) hereunder that: (a) is marked as confidential or proprietary or in a similar fashion at the time of disclosure, or if disclosed orally, is stated to be confidential at the time of disclosure, or (b) that the Receiving party could reasonably conclude to be confidential to the Disclosing party. Apokto Confidential Information includes the Software, Documentation and all Services pricing information. Client Confidential Information includes any Client Data.
  • Contributions means feedback, ideas, comments, and suggestions submitted by Client to Apokto concerning the Services.
  • Disclosing party has the meaning given to it in the definition of Confidential Information.
  • Documentation means the available user guide documentation (whether in material or electronic form or other form) concerning the use of the Services.
  • End Customer means any third-party business, including any customer of Client or any customer of any customer of Client.
  • Effective Date has the meaning given to it on the Order Form.
  • Fees means the fees for the Services specified on an Order Form.
  • Force Majeure Event has the meaning given to it in Section 7.13.
  • Hosting Provider means the third-party hosting provider contracted by Apokto to make available to Apokto servers on which to host the Software and provides to Apokto certain other hosting services (including data storage), and includes any additional third parties to whom the Hosting Provider further subcontracts elements of its responsibilities to.
  • Initial Term has the meaning given to it in Section 1.3.
  • Malicious Code means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses.
  • Order Form means any order form between Apokto and Client that references the Agreement pursuant to which Client orders Services, which Order Forms shall be incorporated into and form part of the Agreement.
  • Apokto Data means (a) Client End Customer Data that has had all personal information and End Customer identifying information removed so as to render the data de-identified in respect of individual natural persons and the End Customers; and (b) the data, documents, service tickets, and other information submitted or provided by or on behalf of the Client or any End Customer through the use of maintenance and help desk services and implementation services, including any and all corresponding service orders, requests for services and tickets and any log files, event files and other trace and diagnostic files.
  • Apokto Parties means Apokto, its affiliates and their service providers, and such persons’ respective directors, officers, employees, shareholders and agents. Receiving party has the meaning given to it in the definition of Confidential Information.
  • Renewal Term has the meaning given to it in Section 1.3.
  • Services means the services being provided by Apokto to Client under any Order Form then in effect.
  • Software means the software used by Apokto to provide the Services, including any and all changes, modifications, improvements, enhancements, additions, new features or functionality.
  • Supplemental Terms has the meaning given to it in the applicable Order Form.
  • Term has the meaning given to it in Section 1.3.
  • Third Party Products has the meaning given to it in Section 2.1.
STANDARD SERVICE LEVEL AGREEMENT

1.0 SUPPORT SERVICES

1.1  Problem Management. Apokto will provide Problem support via electronic mail on weekdays during the hours of 9:00 am through 5:00 pm Eastern Standard Time, with the exclusion of holidays (Support Hours). Client may initiate a helpdesk ticket during Support Hours by emailing: support@Apokto.ai. Apokto will use commercially reasonable efforts to respond to all helpdesk tickets within two (2) business days. Problem means any program defect, error, bug or other failure of all or part of the Services that results in the Services not conforming to, or performing in accordance with, the Documentation. Apokto does not guarantee that all Problems are or will be resolved or correctable or that a workaround will be possible in the case of all Problems.

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